Refund and Returns Policy

Effective Date: January 1, 2026

Website: https://hprintercares.site

Operating Entity: INNO PRINTS

Thank you for purchasing refurbished ink supplies at hprintercares.site. We strive to deliver high-quality, fully tested products. If you encounter any issue with your purchase, our Return and Refund Policy details your rights and the exact steps to request a resolution.

1. Return Eligibility Window

  • Return Period: You have 7 calendar days from the date of product delivery to request a return or replacement.

  • Condition: To be eligible for a return, cartridges must be unused, unopened, and returned in their original packaging, including all seals and protective caps intact.

  • Defective Products: If you receive a cartridge that is damaged upon arrival or non-functional, please report it within 48 hours of delivery along with photos or video proof for a swift replacement or full refund.

2. Non-Returnable Items

  • Products returned after 7 days from the delivery date.

  • Ink cartridges that have been opened, installed, modified, or emptied, unless proven defective upon initial receipt.

  • Items damaged due to improper user handling, storage, or printer forced-installation.

3. Return Request Process To initiate a return or replacement, follow these steps:

  1. Contact customer support via email at INFO@hprintercares.site or call us at +91 99399 10582 within 7 days of delivery.

  2. Provide your full name, order number, delivery address, clear photos of the item received, and a brief explanation of the issue.

  3. Our team will review your request within 24 to 48 hours and provide return instructions along with the return address.

4. Shipping Costs for Returns

  • Defective, Damaged, or Incorrect Items: INNO PRINTS will cover 100% of the return shipping costs or arrange a pickup where available.

  • Customer Change of Mind / Incorrect Order: If you ordered the wrong item or no longer need the product, the customer is responsible for paying all return shipping fees.

5. Refund Processing

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Refund Method: Approved refunds will be processed back to your original payment method (UPI, Bank Transfer, Card, or Gateway) within 5 to 7 business days after the item arrives at our warehouse.

  • Late or Missing Refunds: If you have not received an approved refund after 7 business days, check your bank account first, then contact your bank or UPI provider. If you still require help, contact us at INFO@hprintercares.site.

6. Exchanges and Replacements If you receive a defective or incompatible refurbished cartridge, we will happily send a replacement unit at no extra charge. Replacement units are dispatched within 1 to 2 business days after the defective unit is returned or verified.

7. Business Contact Information

If you have questions regarding returns, refunds, or cancellations, reach out directly to the operating business entity:

  • Legal Entity Name: INNO PRINTS

  • Partners: Vinit Kumar, Sumit Thakur, Himanshu

  • Website: https://hprintercares.site

  • Registered Address: C-4/252 Yamuna Vihar, Delhi, 110053, India

  • Primary Email: innoprints7@gmail.com

  • Support Email: INFO@hprintercares.site

  • Contact Phone: +91 99399 10582

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