Satisfaction Policy

At INNO PRINTS, we are committed to providing reliable, high-performance refurbished ink and toner cartridges. If you are not completely satisfied with your purchase, we offer a transparent return process compliant with local consumer standards in India and the United Kingdom.

Key Policy Overview

  • Return Window: 30 calendar days from the date of package delivery.

  • Accepted Reasons: Defective items, items damaged during transit, or buyer’s remorse (change of mind).

  • Product Condition: New (unopened) or slightly used (installed once for testing/compatibility issues).

  • Restocking Fees: ₹0 / £0 (No restocking fee charged).

  • Refund Method: Original payment method (Bank Transfer, UPI, Credit/Debit Card).

  • Refund Processing Time: 2 to 5 business days after inspection.

Return Shipping Costs & Responsibilities

Reason for Return Shipping Fee Responsibility Applicable Countries
Defective, Damaged, or Incorrect Item Sent INNO PRINTS covers 100% of return shipping. (Prepaid return label provided) India & UK
Buyer’s Remorse / Change of Mind Customer covers return shipping costs. India & UK

  • Estimated Return Shipping Fee (Buyer’s Remorse):

    • India: ₹70 – ₹120 (depends on location/courier).

    • UK: £2.99 – £4.50 (standard Royal Mail trackable postal service).

How to Initiate a Return

  1. Submit Request: Contact our support team via email at support@innoprints.com with your order number and photo/video evidence if the item is defective.

  2. Receive Return Label/Address:

    • For defective items: We will email you a prepaid return shipping label.

    • For change of mind: We will provide the local return hub address (Delhi for India orders; London for UK orders).

  3. Pack Item: Securely package the cartridge in its original packaging or protective air-bag cover.

  4. Inspect & Refund: Once our team receives and inspects the item, your full refund will be processed back to your original payment method within 2–5 business days.

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